At VOGUEGEMU, we take pride in delivering our carefully curated collection of accessories with precision and care. Every order is processed with attention to detail, ensuring that your purchase arrives in pristine condition. Our streamlined logistics system guarantees efficient handling, from warehouse dispatch to final delivery, so you can enjoy your new pieces as soon as possible.

Orders are typically processed within 1-3 business days after payment confirmation. Delivery times vary depending on your location and selected shipping method. While most shipments arrive within the estimated window, occasional delays due to carrier logistics or unforeseen circumstances may occur. We recommend placing orders in advance for time-sensitive occasions.

We offer the following shipping options:

Standard Shipping (10-15 Business Days): Applies to orders totaling $0-$60, shipping cost $15.
Free Shipping (10-15 Business Days): Applies to orders totaling $60-$9999, shipping cost $0.

All shipping fees are calculated automatically during checkout based on your order subtotal.

We currently ship to most countries worldwide, including the United States, Canada, European Union nations, and select Asian territories. Some remote locations or regions with complex import regulations may experience restricted service availability. During checkout, our system will automatically verify whether we can deliver to your specified address.

Once your order ships, you'll receive a confirmation email containing your tracking number and carrier information. This allows you to monitor your package's journey through our partners' online tracking systems. For the most accurate updates, we recommend checking the carrier's official website using your provided tracking reference.

While we strive for timely deliveries, occasional delays may occur due to customs clearance, weather events, or carrier backlogs. If your shipment exceeds the estimated delivery window by more than 5 business days or shows no movement for an extended period, please contact our support team at [email protected] with your order details. We'll promptly investigate and provide assistance to resolve the matter.

For international orders, please note that additional customs fees, import taxes, or VAT may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices. We recommend checking with your local customs office for specific information about potential fees before placing your order. Unfortunately, we cannot predict or reimburse these third-party charges.